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  • Although it's been said "never attribute to malice which can adequately be explained by incompetence" this Tire Works location is undoubtedly the exception to that rule. Not sure how they are averaging 3 stars, as I can only surmise they have employees completing fictitious Yelp reviews. I needed new brake pads, and of course I was informed I needed new rotors and new calipers also, which may or may not have been the case. I also decided to have them fix the engine mount as an AutoZone employee told me I should have that work completed as well at some point. At first they wanted $1,200, but when I balked they came down to $997. Obviously with that much quick discounting I knew there were some shenanigans going on, but I also knew the brakes were bad so I authorized the work. Ever since leaving after the brakes and engine mount work were "completed," which was completed only two short weeks ago, my steering wheel has shaken violently. Not knowing if this was due to new brakes, as I thought they may have been "breaking themselves in," I called them two days after the repair and was told to bring my car back, but they were "too busy" the day I called. I brought my car back today and was told that the steering wheel shook violently because I needed a new rack and pinion assembly - as it was "completely destroyed" - again, the steering wheel NEVER shook before bringing my car in a mere two weeks earlier. Obviously something was done during the first repair job, nay "snow" job, to create this new required repair. I asked them to put my car back together and they wouldn't allow me to take my car until I signed off that the rack and pinion was "completely destroyed." How as trained mechanics was this not easily detected during the first repair work while the rack and pinion assembly was easily visible, and more importantly, why did my steering wheel never shake violently until AFTER having them complete the first authorized work? Their district manager actually had the audacity to say, "you never asked us to check the rack and pinion." Regardless, there was NO shaking of the steering wheel before bringing it to Tire Works - it only started after they completed $997 "worth of repair work." Something smells rotten in Vegas (well a lot does actually...) and certainly this Tire Works does too. Do not recommend, obviously.
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