Unfooooortunately......I've been back to T&S once again. A piece of tire decided to fly off of a semi and rearrange my bumper a bit. Not a problem. T&S to the rescue.
They really do fine work here. Their repairs always appear top-notch to me. Good-as-new looking. The staff is really cool too; and the facilities are first rate. I still wholeheartedly recommend T&S for repairs...but I may actually try some other place if (God forbid) I need another body shop in the future.
As a consumer I have many choices, and I usually prefer to stay loyal to places that earn my loyalty. But, I really felt no warm, fuzzy, "we appreciate your business" feelings from T&S this time around; and that's a shame. Businesses should appreciate their customers. It's not a free t-shirt I want either. It's more of a "we care about how your whole car looks" attitude -- not just the one thing that I'm there to get fixed. Because if I ever find a body shop like that, I'll never go anywhere else.