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  • This would have been the perfect hotel for me and my friend. It was right in the middle of downtown Montreal, within close proximity to all the shopping that St Catherine's West has to offer and within close walking distance to Old Montreal. I, however, was not a fan of the service we received. I was a guest in the hotel, and I found the front desk staff to be rude and condescending. I was made to wait when I had a query at the front desk so the front desk staff could finish their personal conversations. The hotel room where I was placed was also not as clean as I would have liked. I would also like to add that my friend who was also staying at the hotel at the same time received bite marks which she believed was from bed bugs. I was present when my friend tried to talk to the front desk staff, who was working at the front desk, to discuss her situation and personally observed the way the staff member was dismissive. She turned her back to my friend, did not want to make eye contact, and made clear that my friend was not worth listening to. This shows extremely bad service. Rather than being sympathetic to the guest who claimed she suffered from bed bug bites, the hotel was dismissive. In my opinion, this shows a lack of a regard for the health and well-being of the guest. I think this also highlighs how the hotel doesn't really care about the cleanliness of its facilities nor does it care about facilitating a good user experience for its guests. I wrote the hotel a letter to discuss my friend's allegation of bed bugs and also the poor customer service we received. In response, the hotel denied all wrong-doing. As a guest of the hotel, and as someone who witnessed the way the hotel's staff treated my friend, I would really encourage future guests to stay at a different hotel. I go to Montreal a lot - the OMNI next door has better service, and is in the same good location.
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