I have used Desert Star Pet Doors on multiple occasions now and have been impressed every time. The first time, Shawn removed a very cheap and poorly installed dog door that the home's previous owners had put in. Not only did he put in a great new Hale door, he also went out of his way to clean up after the previous poor install to make it look much nicer. We had him come back about a year later to add on an exterior security flap as well, which I highly recommend. I've had Hale doors installed by other providers before; Shawn is by far the easiest to work with and is super friendly to our pups!