First - I'd like to say that most of the poor ratings given to this location are based on personal preference of price, and not the quality of the store itself.
I'm new to the area and was looking for a high-end grocery. I had been a bit disappointed by other nearby Harris Teeter locations I'd visited.
This location meets the following criteria that I was looking for:
Excellent Produce - both in quality and variety!
Excellent Meat Department - Both packaged meat and meat counter contain quality meats and great variety!
CLEAN!!!! from Bathrooms to store-wide floor - aisles are clear of carts and other debris, shelves are stocked nicely, overall, the cleanest Harris Teeter I'd been in, in the University region of CLT
Friendly, courteous employees. This shows the store is WELL managed!
This is my new go-to grocery store. I'm willing to pay a bit higher prices to get the variety (bakery items, olive bar, salad bar, soups, etc...) available in this store. If you're looking for cheap - this may not be the store for you.