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  • Terrible customer service, which is unfortunate because I've had great experiences at their west hill location. I went in to buy 1L bottles of Moroccan Oil shampoo and conditioner. To start, it was difficult to find assistance considering 4 of their staff members were standing behind the counter on their cell phones with looks of "I hate my job" plastered on their face while one girl rang in customers. The girl I dealt with told me that they didn't carry this size bottle but as I was leaving, I found this size in shampoo only on display at the front of their store. So I approached the sales girl with the 1L bottle of shampoo I'd been looking for and asked if they had some conditioner and she replied "oh I don't know I didn't see any" without attempting to look. She also "didn't think" any other stores in the mall carried this brand. So I ended up leaving with a 1L shampoo and a smaller conditioner only to find 1L bottles of both in a store literally up the escalator from them, ON SALE. So I went back and attempted to return my purchase, explaining I found what I was looking for elsewhere and I was informed, rudely, they have a ZERO refund policy, even though I had just purchased the items 5 minutes before hand. They would not let me see a manager because it didn't matter, this was the policy, "there's nothing we can do." And I really wouldn't mind this stiff return policy if every interaction with the staff there hadn't felt like I was inconveniencing them. Remember you work in customer service by choice, would it kill you to put down your phone and actually make an effort? As someone who used to make a living in customer service, I have no patience when it's lacking this heavily, I definitely will not be back.
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