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  • I am a HUGE lulu fan! I basically live in their clothes. The quality is great because the colors don't fade, the material doesn't stretch out or shrink up when laundered, and somehow their pants give you a mini butt-lift! So why not 5 stars? For the first time in 6 years of shopping there I brought a $55 shirt back to try and exchange it for a smaller size. I told the woman how I ALWAYS wear a 6 so I didn't try the shirt on before buying it. Once I wore it is when I realized it was too big. So obviously the tag was torn off. She told me there was nothing they could do and to go down to the Taylor on the first floor and they could take the straps in for like $10. I went down there and they charged me $25 for the straps! When I picked it up the next day, they took the straps in too much so it was literally unwearable. That's a total of $75 spent on a shirt that I can never wear! I think they should have been a little more understanding since the cut of this shirt made their sizing inaccurate. I was just very disappointed in their customer service and lack of compassion to a loyal customer with no history of ever returning anything.
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