| rev:text
| - I just moved to an apartment complex that apparently has an exclusive contract with Cox. I didn't find this out until after I had lived there a week and and went through several managers at Century Link, who happens to suck even more than Cox, just FYI.
Anyway, after being without internet for a week, I called Cox, signed up, paid a tiny deposit ($25, seriously at that low of a cost, what's the point??).
I was offered to use my own modem (which I did not have), buy one from Cox (which was not a modem/router combo) or buy one on my own. As Best Buy had a modem/router combo for only $20 more than the Cox modem, I opted to buy my own. I also requested free professional installation and they had a special advertised all over their website for first month free, which was confirmed by the rep on the phone. After I complained about the sky high prices ($57/mo for internet only??) they gave me the first 6 mos for $29.99
A tech was scheduled to come do the install at 5pm the next day. I went to Best Buy, bought my modem called Cox back and asked if I bought my own modem cant I install it myself the rep said yes that she would set that up for me and hung up. No further details. I called back spoke to someone else who said I couldn't do it right away but that I could do it the following morning and gave me the steps I needed to do a self install.
Well the next morning I couldn't get it to work, called Cox and they said I would have to do a professional install but couldn't get anyone out for 4 more days. Had anyone told me this might happen I would have just kept the pro install appointment.
So finally I get internet in my apartment. I have 15mbps, which is not their fastest speed, but it is double the speed of what Century Link offers, and its slow as crap!
I had previously had Century Link and had no issues being on multiple websites at once while downloading music or videos simultaneously. Now I could barely browse a single website much less stream Netflix movies through my Apple TV/ It took 6 calls to tech support and multiple requests to have a tech sent out before I was finally able to get a tech scheduled to come out. So the appointment is for 3 days after my last call to tech support (which is about 4 days after having the pro installation done). Two guys come out and are in my apartment for 10 minutes. I needed new cable jacks (sorry if that is the wrong terminology) They change em out and leave and now FINALLY have internet working like it is supposed to.
So now everything is finally working, and what do I get in the mail after just a week of service?? A bill. This should be fun trying to get this resolved.
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