I seriously could not be more pleased... I have an 11-year-old Yorky that I have had groomed over the years with various groomers, but have a new Australian Labradoodle that is going to require many more visits and a more skilled cut and so I wanted to find somebody that I would absolutely love since we would be seeing each other so often! The ratings were off the chart, so I made an appointment and then a couple of days before I called to see if I could get a second dog in that I am watching for a friend and Lori was so sweet to let me bring him, if nothing more than the ability for them to stay together... But she ended up getting him all washed up and stayed late giving him a trim! Everybody there was so sweet to all of the animals and I feel so comfortable leaving my baby in their care... I really appreciate them going above and beyond and was so thrilled with how great the cut was. I can't tell you how many times I've picked my other dog up and told myself "well it will grow out..." This time I was thrilled immediately!