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  • My husband and I came here to upgrade my wedding band and buy him a new wedding band. Jessica who helped us was very patient and nice. We placed our order and my husbands ring came in 1wk later, mine unfortunately took 2wks because the resizing of my ring was really small they said. When I finally got it back it was still too loose I wore it for about 3 days and had to take it back, praying it won't take another 2wks. One week into it I went into the store to just get an update since I was shopping around there anyways. Jessica was there but was busy and I ended up talking to a different lady which she was very rude and talked to me like I shouldn't even be in this store or afford anything there. Her name starts with a "K" I think. She said to me when I asked about an update "Well what does your claim ticket say? You would go by that." Either way I called their main customer service line to update my card information and told them about the service I got there. (Yeah I got their card they had a good deal, no interest for 12mos.) The guy apologize and said their stores reps don't represent the company very well because he himself had the same problem at a different Kay store went he went ring shopping for his fiancĂ© and he works for them!
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