I've been to other Shoeless Joe's locations before and had good service. However that was not the case at this location. Our waitress, an older blonde woman, came to get our drink order immediately after we were seated--we said we needed a minute to decide, but she left us for about 10 minutes...the place was absolutely dead so I have no idea what she was doing all that time. We finally got to order our drinks and food, the food came out and she never came to check up on us...we were planning on ordering more beers but by that time we were there for more than an hour because she took so long. I was afraid of ordering more because it would take another 30 min to come out. This place is a joke. AND they don't serve lattice fries anymore...that is the only reason I wanted to go there!!