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About: http://data.yelp.com/Review/id/GgDagFDOu4uid2O1aW2bFg Goto Sponge Distinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-01-10 00:00:00 (xsd:dateTime)
itemReviewed	United Airlines
http://www.openvoc.eu/poi#funnyReviews	10 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	20 (xsd:int)
rev:text	CLUELESS IN CLEVELAND This review is for the dude working at customer service who has no idea what he is doing. We went to customer service at 12:30pm, after finding out our flight was delayed and he told us we had to just wait and there was nothing he could do. Meanwhile we witnessed him screw up a flight search for another customer while we were waiting. We sat and watched our flight get delayed again and again and again. Finally I went to the website to see that the plane had an unscheduled mechanical issue. So at 3:30pm I made a call to the United 800#. The guy in India didn't see the mechanical issue until I pointed it out to him. He suggested to move us to a later United flight that wasn't delayed. We decided to pull the trigger on the phone and the only issue was we had seats but no seats together. He advised me to go back to customer service for them to work some seat magic. We arrived back at customer and had to wait. There were 3 agents working including the dude who didn't help me earlier. My whole family prayed that we would get another agent. We had a 66.3% chance but our prayers went unanswered and we got the dude again. Prior to him helping us again, we witnessed him lose the last two seats on another plane for the couple in front of us to the United Customer service lady sitting to his right. The couple started yelling at him insisting they were there first and how did he lose them. It really was like an episode for the Amazing Race TV show. As I walked up, I was not very happy. The dude says, "Weren't you here earlier?" I said, "Yeah I was here earlier and you said you couldn't do anything for me, so I called the 800# and they were able to book me on a new flight. I was just coming here for seats together for my whole family but now I want you to put me on the American Airlines Flight leaving to Chicago in the next hour!"......complete silence..... Guess what? I was on the next flight home with my family via American Airlines. I didn't want to be a jerk but the dude pushed me to it. I didn't yell or anything but I told him what I wanted and I wasn't going to mess around. Sometimes you have to put your foot down plus I wasn't sleeping in Cleveland for the night. Customer Service is suppose to fix things but the dude in Cleveland was just messing stuff up. He had no drive and just one speed. He was making customers angry and I could totally see why. He took a laid back approach to his job even though the travelers were panicked. If he had displayed some urgency in wanting to help travelers then this might be a 5 star review but he didn't....complete silence....
http://www.openvoc.eu/poi#coolReviews	13 (xsd:int)
rev:reviewer	Anthony

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