i often find this place quite maddening. im not impressed with the no refund policy for the following reasons: though i can appreciate the notion that people might buy something and use it for a few days and return it, that doesnt apply here. no one is buying jewellery to use only for prom night if you catch my drift. so to be more specific, picture this scenario: i go in and buy an adapter for my stroller to put my infant car seat on it. i find out it doesnt fit with the stroller i have. if i need to return it, I GET A STORE CREDIT. aka THIEVERY. or picture a carrier: you wont know that something like that is good for you until you wear it for awhile. trying it out in the store for ten minutes doesnt cut it. so long as it is not damaged, a refund would be fair.
speaking to that notion, if the staff on the whole knew what they were talking about and were more than just googlie-eyed and cooing at your baby then they could stand behind their no refund/exchange only policy. my dads wife bought us a coffee holder for our stroller. she went there and told them what our stroller brand and model and they gave her a 30 dollar (rip off and offensive) cup holder which in turn didnt fit our model. if they had done their research before this would have never happened. now im stuck with a 30 dollar credit to a place id no longer like to frequent. this is one example of a few.
no matter what way you look at it, this store is a high-end store, a store that could be on Bloor Street. The staff here should be pitch perfect in their knowledge of their products, otherwise it should be set up like a warehouse where i can find stuff myself and i am left to my own devices.
nutshell: products are solid, staff is wanting, policies are selfish and unrealistic.