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| - We have been here a total of 3 times. The first time was a great experience and the food was maybe a 4 out of 5 stars and service was great as the man told us about everything on the menu. On Tuesday, we went and we were told they were only serving buffet and we had to eat in a separate dining room because a tour bus had priority over us. I was like ok no worries your food is really good we will come back some other time. Today I called ahead and asked if they were serving buffet or a la carte and if a tour bus was coming, I was told it was a la carte and I should be fine no worries. I drove for half an hour to get there and was told by the manager that we had to leave in less than an hour because a tour bus was coming, I explained the situation and he was like ok...he got on the phone to speak to someone. By this point I was so irate that I was turned away twice in 1 week that I will never be going there again. This restaurant does not cater to locals or non-Indian people on tour buses. Please go to Mint, Ghandi or Saffron (Saffron Flavors of India being the best Indian restaurant in Vegas) for better food and service to locals and those who are not Indian tourists. You food was good, but not great and considering that Mint and Ghandi are right next door and have just as good food I would recommend them over you. It's a shame because I highly recommended you to my coworkers that now I have to tell them otherwise.
This is the response I got from the manager insulting me and calling me a racist and see my response below ---
Bhushan A: Hi
My name is Bhushan and I am the owner of Urban Turban
Reading your review I don;t understand what your issue is - you make allegations against us being benefiting Indian only - is uncalled for and racists. This is how I read your review a rant out of frustration, not a review on its food quality or service. YOu clearly like Saffron, Mint and Gandhi satisfy your needs, then why visit Urban Turban. We have failed to meet your expectation, in which area your review is unclear. It seems like there is motive to defame us - At Urban Turban we are getting to be the most popular Indian cuisine restaurant in Las Vegas, hence we get super busy - each day we are getting full - by locals and tourists - by All - no specific race dominates us - we welcome all races and people from all over the world.
I am not sure how I can help you, apart from saying your choice should be Gandhi or Mint or Saffron
Lastly, this review is unfair and a rant - no comment on our food or service.
This is my response and now I am really infuriated--- A. I am the last person to be racist as I am Hispanic and a minority as well and I applauded Mint and Saffron for their service and food and they are owned by Indians so how is that racist. B. You do turn away locals and single parties to accommodate Indian Tour buses and turn away locals (that clearly shows your service) as they are more of a priority and your response clearly shows no customer service as the customer is always right and you should not insult anyone C. I said your food was good not great, please re-read my review and I even complemented the server we had the first time but your food was not the best and I am entitled to my opinion the first and only time we were served a party of two with no alcohol racked up a $120 in order to try everything and it was mediocre to good not great from the garlic naan to the rose petal ice cream to the chili paneer that was made for us upon our request. D. Your response just does not show any remorse by your actions or concerns of losing a repeat customer it just shows that you will do anything to keep a "reputation" that is nonexistent and shows no customer service. That shopping center has way too many other good options to eat at like Mareekech, Sushi Way and Satay which are far cheaper and your prices are expensive for tapas style Indian food. So before you call ANYONE a racist you should know your facts, having an opinion and telling the truth about Indian tour buses, which is a fact, is not being a racist so don't play the race card with other minorities that may fly against a white person but not another minority. You just ensured the fact that I will not be returning or recommending your establishment. Maybe if you stop turning away repeat customers you won't get reviews like this. Finally, yes I have Mint, Saffron (the best by far in Vegas) and Ghandi, I am entitled to give my review which I think is fair and your response just shows how your service was by getting defensive and calling someone a racist. FYI the second time I was there was at 7:15 and only two tables were occupied and I was told I would have to leave by 8:00 because of a tour bus, what the heck not even a hi or hello...that is why we left...and I called ahead! Also, Hash K. gave a similar review a couple of hours ago, just so you know it's not always about the food...service plays a pivotal role as well.
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