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| - The thing about fast food chains is that they are all pretty similar from one to the next. A location has to do something particularly awful or outstanding to blip the radar. A couple of the things that can vary and that matter to me, are customer service and the drive-thru efficiency.
This Wendy's does both well! The only reason I'm at this location is if I'm running out for some lunch during work, so I am almost always there at noon during the lunch rush. The parking lot shared with several other businesses is always busy, and the drive-thru line wraps around to mix in with the cross-traffic, getting quite jumbled. Luckily, the line moves smoking' fast! This is due in part to the usual drive-thru cashier. She has the change counted out and ready before I even get to the window, so IF I pay in cash, she's prepared. If I don't, no foul. The team inside must be crazy efficient, because the order flies forward... and is correct every time.
The cherry on top is that everyone is always super nice. Even the faceless voice behind the ordering menu is polite, clear, and lighthearted.
Well done, Wendy's!
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