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| - Edited 3/26/18: I originally said the food was good here yet the inside of the restaurant was disgusting. Let me amend that as of today and another visit by saying the food has reached the distinction of being terrible to my taste buds as well. This place will be lucky to exist next year if it doesn't get shut down this year. It seriously needs an entirely new crew to come in and rescue it.
I live less than a mile for this location and was thrilled when I heard last year that we were getting a new Burger King so close. Ironically, it's right across the street where the former Burger King (now Brighton Hot Dog Shoppe) was. For the first couple of weeks that it was open, it was impossible to get near. The drive-thru lanes were always backed up and the rest of the traffic for the restaurant literally went into main road. I know, it's Burger King. Not worth that much fuss.
Yesterday (1/6/18) was my first visit. I went through the drive-thru and apart from them putting onions on my Whopper when I asked them not to, the order was fine and the burger and fries were as good as any other BK I've visited. So far, so good.
However, I returned today (1/7/18) and went inside at 2:41 PM. The place was an absolute disaster. It's a smaller location, so there's not as much room as all the other BKs I've been to. But there was one cashier with a line of people already five or six deep, an unruly manager yelling at the crew constantly, and all the other staff just seemingly confused, not listening, or not bothered enough to do their jobs.
Orders in front of mine were filled wrong multiple times. The cashier kept punching in orders incorrectly and had to be corrected by the customers. The manager was too busy yelling at everyone and getting in a hurry that he wasn't even paying attention to what was going on and just throwing orders out to the counter, one of which wasn't even completely filled. He wound up bagging mine as a take out order even though it clearly stated that it was for dine in.
It shouldn't have been that unruly. It was a regular after lunch crowd on a Sunday with nowhere near a crazy drive-thru line. Once I finally got my order, I went back and sat down all the way in the back of the dining room because it was literally one of the few tables that was clean. 95% of the other tables had sticky stuff on them, or hadn't been wiped down in general. There was one table that had a cup on it that whole time I was there and remained there when I left. Whomever's it was had left long before I arrived.
The floor near me had a huge half wet-half dried soda spill on the floor under the table. The walls were filthy with black, brown, and white smudges. The men's bathroom had a leftover ketchup cup on the soap dispenser, white streaked residue on the walls, a dirty floor and a urinal with old toilet paper in it. To top it off there are two already broken stools in the dining area.
THIS PLACE HASN'T EVEN BEEN OPEN A MONTH.
Pics are included of all the offenses. The kitchen was no better, with knocked over bun trays near the back, with bun halves and other debris on the floor, along with some brooms. I wasn't able to get a picture of that, but you can see how the front end cup service next to the soda fountain looked.
It's a shame. This place is brand new and already neglected. The staff are obviously not trained well and not trained enough. The manager on duty needed to learn to catch his breath and not create more confusion and getting orders wrong on top of orders that were already wrong. Until this place gets its act together, I won't be going back in. They had a full staff and not one crew member was even looking to clean up the place. It wasn't that busy that this should have happened.
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