I researched the Dr and clinic as I found a Groupon and I like to save money but not at the cost of my vision. Most of all the low ratings are from babies complaining about being there for too long. Hey I need my eyes but don't rush someone's surgery on my account cause I don't want the same done to me. The wait is because people wait til the day of surgery then start asking questions which slows it down for everyone else. The Dr is gonna answer each and every question so obviously he cares. Everyone is nice and answers all my questions. Except one Dr who I think English is her second language so she just didn't quite understand and it wasn't that important I couldn't just call in and ask. I'm on my 7th day after PRK and though my vision is really blurry and I can't drive what I do see is very promising!!!! I will definitely recommend them!!!