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| - I'm adding a new review, this time reflecting the inconsistency with our 'go to' orders (we still order quite a bit). They've never decided to add anything between the pizza and the cardboard box, so depending on how long it takes to get here, or how many veggies we get, the pizza box gets soggy in the middle and the crust loses the crisp :/ I find it better the next day because I'm not into wet pizza. There is also inconsistency with how done/overdone the pizza is. Not sure of they use a timer or what, but it's always a surprise if we get a crust that's a little chewy if it's over cooked. And most recently we were delivered a pizza with burnt to a crisp roasted red peppers (which are from a jar so they aren't roasting them and accidentally over roasting). While the manager on duty offered a credit or a new pizza, he never once apologized until the end. They sent a new pizza and it was delicious- luckily the staff that night decided to put in some extra effort on their re-do. Meanwhile, my boyfriend sent a photo to their IG with the burnt pizza and the response was that "well it's impossible to not burn that pizza with sundried tomatoes and no cheese" lol. Well, we didn't order sun dried tomatoes (or combo was pesto base, ricotta, roasted red pepper), and if you know a combo doesn't work for whatever reason, then tell a customer that their pizza will be burnt if they don't choose a new combo. My point, and reason for dropping a star, is that with more locations open, the quality and consistency is lacking now that the locations may not be as family operated. I won't stop ordering, because if still rather risk it and support Zzeek and Jody while I can, as opposed to Pizza Hut or Dominos, but I do hope things don't change for the worse any more.
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