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  • Absolutely a great hotel in the heart of Pittsburgh financial district. The service impeccable! I found all areas of the hotel well staffed with individuals who provided amazing helpful customer service. Starting with the front desk, who are courteous and friendly and really welcome you to the city and make you feel at home. The maintenance staff were also very good, they always made sure to greet us in passing and did a great job maintaining the hotel. The amenities and the hotel itself were very CLEAN. Exactly what you'd expect from a the Fairmont Brand. This Fairmont has a lot more clean and modern finishes than other ones I've been to, giving it more of an updated look. Of the amenities our favourite would have to be the GYM. It's open 24 hours to all the guests and unlike a lot of other hotel gyms, this one was fully packed with all the right equipment and a plethora of cardio machines. Adjacent to the gym was also spa services that we didn't try but looked promising. Our room was great! We were upgraded to a "deluxe fairmont suite" that was equipped with a office desk, king bed and large bathroom with both a tub and a stand up shower. It was spacious and clean. Our bed was SUPER comfortable. Definitely a bed you just want to lay in all day. As a deluxe suite guest we received added perks like having a robe and slippers to use, turn down service, and special security pass for the elevator to access our floor. Wifi was also offered as a standard service. However since we were connecting with new devices we had to call concierge and received our own in room router. Adding to all of this we were given a room with a great view of the city where we overlooked market square and the river. The location of this Fairmont is also great. Our purpose in town was to check out a hockey game at Consol Energy Center. Which was about a 15 minute walk from our hotel. Our restaurant was walking distance to a lot of great restaurants, pharmacies, market square, and bus stop locations. I would definitely stay here again for my next visit to Pittsburgh. It's a hotel that worth all 5 stars.
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