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| - I'll prelude my review by saying that I did not order actual wings from this place. And there is no way in hell I am ever going to do so. I wanted pizza and sides and they looked like they could handle it.
I found this place's flyer among the regular litany of pizza pizza, dominos and chinese food menus in my mailbox. The boneless wings were supposed to come with "fries, veggies & dip". And the pizza sounded like a good deal - a "party sized" pep for $14? Sure, why not? I'll tell you why not.
We called and ordered. We upgraded the fries in the boneless wings to poutine for an extra $1.98. delivery time was supposed to be 1 - 1.25 hours. The food arrived in just over an hour - okay. We attacked the poutine first. The fries were store-bought frozens (mccain shoestrings?) with bland gravy and what appeared to be slices of cheese. It was cold and unappetizing. Next we opened the box of "boneless wings" which were essentially dark meat chicken nuggets (about 30% of every nugget was breading) drizzled with a bit of sauce. Also cold and unappetizing. Oh, and no veggies were included.
Next was the pizza. By the time we opened it, the cheese had already started turning orange and the whole thing was below room temperature.
So I call to let them know about this. The girl who answers tells me that the pizza was made less than an hour ago and that it can't possibly be cold. Then I tell her about the missing veggies and an argument ensues which ends up with me giving the manager English lessons (he doesn't seem to have any problem with the language). The girl had told me earlier that "we noticed customers wanted more wings and weren't interested in veggies so we changed it so we give more boneless wings and no veggies". I repeatedly told her that the menu begs to differ. She, also seemingly a native English speaker, didn't seem to see it my way and first said that I'm looking at an old menu. I told her that I received it in my mailbox that day and that the menu stapled to my delivered order was the exact same. The manager tried the same kind of bs on me, telling me they have different versions of the menu. I'm not an idiot and I'm not a sucker and I'm not out to get hosed by some people who don't know how to run a "restaurant". For the record, there is no other menu. The website even says the same thing. I demanded my money back on the pizza so that I can walk a minute to the pizza pizza and get a pie. He told me that he will not send a driver "just to give me my money back" and that I could "walk in with my food and get my money back" if I'd like. (I wish the weather was better so I could call him on his bluff).
He then offers to bring me a new pizza. At this point I'm no longer hungry and want to cut my losses, so I agree. He says nothing about veggies, nothing about wings. he does assure me, though, that the pizza "is being made right now" and that the "driver will come to [me] right away without going anywhere else". I hang up and am boiling with rage at this point.
The pizza takes longer than the original order to arrive (over eighty minutes). The driver hands me the pizza and a bag of veggies (two tiny celery sticks and two tiny carrots). At this point we have no appetite but I have a slice of the pizza anyways. Gross. the dough wasn't fully cooked, the cheese was almost non-existent, the sauce was too sour and was all I could taste.
The manager tells me that they're not a huge corporation like pizza pizza and that they're a small operation at some point during our "conversation". With this kind of product and service they'll be a small operation no more.
Smarten up!
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