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  • Even after the class action lawsuit; the same business practices persist. I received a collections letter from them in April (of 2016) for $650 regarding a $289 bill. I called First Service Residential to ask why I didn't receive any of my bills and they said 'Red Rock handles it now'... which is essentially the same company whose President IS THE FORMER PRESIDENT OF RRFS. So I call Red Rock Financial and they give me dates that the letters were sent out that I didn't receive. I then write them a letter to dispute the charges.. (Who even looks at these charges, First Service? aka the same company?) I then go out of town on vacation for a month, I get back and I have a new certified letter telling me that there's an intent to lien and that I owe $1079.. so while they were processing my dispute, they were still moving forward with the lien even though I was corresponding with them trying to take care of this situation.. I called them and asked what happened to the dispute and they say 'oh that was denied'... I asked why I wasn't notified and they said they sent me a letter..not received. I now am on a payment plan with additional charges every month and a $30 installation fee for a $1079 bill... originally $289 In a time of phone calls, emails, online payment systems, payment over the phone; RRFS corresponds with ticking time bomb snail mail and payment via cashier's checks only... It's comically terrible and textbook extortion. Until HOA reform happens in Nevada to put terrible people like this out of business it's going to continue to happen. Can't wait for an auto reply telling me how committed they are to quality customer care and so on now..
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