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  • Bought a used 2017 Open Range Travel Trailer while at an RV show at the University of Phoenix Stadium and felt pretty good about the whole experience. Sadly it was on a weekend and when Monday came my whole experience went from ok to just plain awful! I was not one that checked yelp reviews prior to dealing with this dealership so it's all my fault of the terrible experiences about to begin! We were dealing with the dealerships finance dept James Harper and then someone else then someone else then back to James etc... every time we spoke with the finance dept the individual didn't know what was asked of us the day or two before then awanted us to resend the needed information immediately so they could forward to "the bank" only to be repeated again the next day or whatever. James Harper was very dishonest with us regarding financial options essentially saying they only submit to one bank at a time to supposedly not have extra inquiries on our credit reports. Well the truth is he just didn't care to find the best option on financing interest rates etc. I asked that they rate shop some and was told they would with another lender the next day, well James didn't know I am told every time my credit is ran and 2 days later I called to see when they'd run my report with the second bank. The reply was oh we did that yesterday however when I told I get notified there story changed to, oh we just were swamped and it was just sent to another lender. A few days later not having heard from anyone I called and was told that the second lender needed this or that for information so again off to find a fax machine to resubmit all the needed docs. It just never ended until I finally said that I'd had enough and wanted to just get my down payment back and be on my way to find a dealership wanting to sell a trailer. I was very very disappointed with LaMesa in Phoenix. But more upset at myself for not checking reviews of LaMesa prior to dealing with them. Now after buying the trailer and finally having it in my driveway I just got a call from the lender saying that they are in need of proof of insurance which again was submitted when we were signing our final contract. Again these guys are simply clueless. One last thing. Since I bought a used trailer I figured that the basic warranty was limited in time if even available and so was under the impression to getting an extended warranty. Well now I know that the trailer I bought built by Highland Ridge comes from the factory with a 2 year full warranty with no deductible whereas the extended warranties have some form of deductible. Go figure I again wasn't told everything about the trailer. These folks are just plain dishonest and non caring about you the customer in any way shape or form. The ol verbiage used to be that your warranty was as long as they saw your tail lights but these folks don't so much as offer that security with your purchase. Please before you buy anything from these folks, do your homework and read any reviews you can. I didn't and am paying dearly for it!!
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