Horrendous customer service and turn-times. They charge $120 to fill out a one page condominium questionnaire, take 5 business days to do it, have phone hold times of 10-20 minutes (while you listen to blatant paid advertisements) and the cherry on top is their incompetent and rude customer service. I wish that condo associations would stop outsourcing their direct responsibilities, such as filling out condo questionnaires. If you have an option NOT to use condocerts.com, heed my advice and stay away from them.