Truly a unique experience. After a 40+ minute wait for food, I was able to peer over the counter and see our order was still not on the grill, with many tickets pending. When I complained and left, the hostess's charming retorts included, "Go to McDonalds then, that's your problem, we've been here for 38 years and it's always been like this.".
In fairness, I heard the cook saying, "Tell them I'm sorry.". Somehow that message didn't make it to the cash register.
"Wrong and strong" is no way to face the public.