Just been here 2 or 3 times but I probably won't be going back.
I find the layout irritating: it feels like a cramped and poorly ventilated basement cafeteria.
Waiting a long time for service seems typical and on my last trip my friends and I waited about 10 minutes just to be recognized (I actually had to
flag down someone by waving and shouting) then another 15+ to be seated. They could at the very least greet their customers and let them know the
wait time. There were people behind us who were seated before us because they had fewer people in their group, but looking around, they could have
easily seated our group of 5 by moving some tables together (which they ended up doing anyways). Even after we were seated it took forever to get
something to drink (even after ordering drinks it took over 10 minutes).
Since you don't actually have an assigned server, you can be assured that many of the things you ask for will be forgotten by whomever brings your
food, whenver they get around to bringing it.
Nothing particularly good to say about the food. It was fine, I guess, but why is it so expensive?
Location: kinda lousy, service: kinda lousy, food: kinda meh. Why bother?