1) We were buying 5 fans and they didn't have one in stock. They told us they would call us once it came in. They never called. Two weeks later, we stopped by to ask about it and they had it in.
2) They set-up a date for us to have the fans installed in 3 weeks. We never received a confirmation phone call or email that the installer was coming. On the morning of the install we called Fanco. They said "when we tell you we will be there it is confirmed".