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| - When you call someone to work on your house, you want someone who is an expert in their field. What you don't want, is a salesman slinging you products and services you don't need to line their pockets. I don't want to be sold a new unit or services I don't need. I just want to talk to a technician to better understand my situation. Thankfully, this is 100% what you'll get with Chad. An expert in his field and not a salesman.
So here's my experience with him: I knew about Chad and Red Rock Air from a company I used to work for. We had him replace a commercial unit and blower. Later there was a clogged pipe from the previous installer and Chad fixed their work. He was always on time, professional and did what he promised.
Fast forward almost 2 years later and I called him up to service my unit. It's so old everyone has tried to sell me a new one. Even the home inspector said he had no clue how old it was, it was just old enough to think about replacing.
Well, Chad figured it out. 1984! It's a year older than I am and still kickin!! I told him my goal was to get a basic service and to see if the thing would continue to work for at least another year. He found several issues, explained everything about the problems I've been experiencing, the solutions, and that none of it was going to be worth my money. The unit is so old, putting $800 into the repairs wouldn't equate into any savings.
He suggested we run it until it breaks and then make the decision to repair or replace. Yes, he said REPAIR IT OR replace it. Not a single A/C guy will tell you something like that. They instantly go to REPLACE. Everyone jumps to buying new crap that doesn't last as long. I mean, think about it, this unit is still working after 33 years! Is it expensive to run, yes, but $5,000 or more for a new unit isn't any cheaper! The only reason I'd replace this unit is if it's necessary. You won't get 33 years out of any of the new units!!
So, if you're looking for an honest HVAC guy, this is the company you want to call. I suggest just getting his "maintenance" service, its only $60 and is worth the education you'll get if you don't know about your system. I can't believe that's all he charged me, I was expecting a lot more. He could've got $800 out of me if he pushed the repairs, but he knew that wasn't my goal and that this unit is still working to my satisfaction. You have to support someone like that!
Also, after the cleaning and checkup he did, my a/c shut off a little early last night... bet I make that $60 back in no time.
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