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  • I'd like to start by saying my family and I LOVE chipotle, but the service at this location is atrocious. We came in on Monday January 9 at 8 pm. The staff was as rude as it gets, sarcastic, and racist. We asked for extra cheese and salsa fully expecting to pay for it (not a problem) and the staff member waiting on us rolled his eyes and pretended to add extra but did not. They barely filled our tacos, there was more shell than anything else. We ordered a bag of chips and guacamole and they forgot to give us the guac. After inspecting our order in the car we realized it was missing and went back in the restaurant. The staff didn't want to give it to us and we had to ask several times before they reluctantly slid it down the metal counter at us and walked away. Our bag of chips that went along with it had literally 15 chips in it. We actually counted them. It barely covered the bottom of the bag. For $3.00+ I felt that was not acceptable. I asked the girl running the register if this was the normal amount for an order of chips and she rolled her eyes at me and tossed another bag across the counter at me. She said "they look the same?" Very sarcastically. I asked if they could please add some more chips to our bag, but she just stared at me not saying a word. At that point I'd had enough and didn't want to waste anymore time talking to these people who clearly just wanted us to leave. As I was walking away I heard the girl working the register, who I had just spoken with, say "stupid white bitch" under her breath. Normally I would have said something to say to this young woman but I had my children and husband with me and wasn't trying to cause a scene with my family there, Nor was she even worth the time if that's the type of person she is. If you can avoid it, don't go to this location. I can't stress enough how upsetting the staffs' comments were. I was truly disgusted with the service all together. If I could leave zero stars I would because they don't even deserve one.
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