Had to give them the benefit of the doubt after a first bad experience, but my second was just as bad. Overall poor customer service, with phone calls being transferred from department to department only to end at a voicemail, to service providers who try to arrange service and pickups over the phone only to be provided inaccurate information.
I dealt with Jose in the service department and, while being "new" to the company, I was overall disappointed in the attitude and customer service he offered.
Given that my Jeep is 10 years old, I will be looking for a new Jeep in the next few years but will certainly not be shopping here.
***addition: A big thank you to the manager, Roger, for taking time to speak with me to clarify issues and do major service recovery.