I took my dog to get a bath and have his nails trimmed since doing it at home is always a fiasco. I warned the groomer, Leah, that my pup hates baths and generally gets nervous and jumpy around strangers. She was very sweet and kind with him, and when I came back to pick him up, she said he did great and they even cuddled and played for a little while. For him to warm up to someone so quickly makes me feel like the people working here are genuine animal lovers and I know I can count on another good experience next time I come back!