My husband and I got an estimate for our yard a few weeks ago. the turf direct employee was nice and knowledgeable, we thought on the offer for a few weeks and get back to him to let him know we want to proceed with the deal. Everything is good, he says he will come pick up the deposit the following day at 4pm and we can set an install date at that time. the next day 4pm comes and goes. We call this person several times to see if he was still coming (we had plans later to tend to). We get no call back, and he never shows up. After several calls we finally get a hold of him today and he says his boss didn't agree with the quote and said it was a no go. Really?? we were late for our plans, you couldn't show up, or even call to tell us this? we thought they were a great company until this happened. I cannot believe the lack of professionalism here. We had 2 referrals for them already, but those will not occur now either.