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  • I would not recommend this dry cleaner and have had a very poor experience - one that dragged on for 4 months - as their client. I brought them a coat and skirt for mending in December. When I picked up the coat and paid for the service, it had not been mended, but only cleaned (I had not asked for it to be cleaned). Obviously it was not ready by the time of my flight out of town for the holidays. A manger graciously apologized and did have the coat read for me when I got back. As for the skirt, after about 6 weeks of me calling or stopping by to check on the progress, they finally told me it had been lost. I spent another 2 months trying to reach a manager or the owner to discuss reimbursement. Finally, the owner replied to me by email and we agreed on $100 for the skirt. A few days later, I received a check for $85 - with a receipt stating that I still owed $15 for the coat I had already paid for - yet not received properly mended in a timely manner. The same manager who helped resolve the coat issue refunded me the additional $15 and apologized again for the owner's horrible customer service, but after 4 months of trying to resolve the issue the apology and full refund (not the full price of the skirt, by the way) will simply not earn me back as a customer. Really poor customer service and I would absolutely not trust them again with any special items.
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