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| - It was hard to give this place a review. Here's my story: (the juicy part is half way down)
My GF wanted to buy me a road bike to get me into road biking. I had always been into mountain biking but wanted a "get around town" bike too. She ended up buying me a used "all original" bike from AZ Bike Exchange for 500$. The bike looked great, except for the pink break cables, but they assured me they would change them before the Tour De Fat the following weekend.
I went to pick up the bike the day before the Tour De Fat and saw they had done no work. No big deal, its peak season for them and Tour De Fat is a big deal for the bike community. My bike ended up getting damaged during the Tour which was no fault of their own. When I took the bike back to get fixed it took 1 month of hounding and several trips before the bike was finally close to being ready to be picked up. a couple of weeks later I picked up the bike.
Here's where the fun begins!
I take the newly repaired bike out for a test ride and almost get hit by a F150 because when I go to turn left at an intersection the handlebars go left BUT THE FRONT TIRE DOES NOT. That's right ladies and gentlemen, they didn't even bother to tighten the headset. And that wasn't all. They took my quick release and rear break light (I was told these didn't belong on a "classic" bike). After almost dieing on the bike, I decided to give it another go. After about 10 miles, the right pedal fell off because the threads were stripped. Back to the shop I go... again.
At this point I have made about 10 trips to the shop and rode about 20 miles on the bike in ~2 months. I told them about the pedal and they said no problem we will just re-thread it. Knowing this was impossible but not interested in arguing I left. 3 weeks later I called them about the bike. They said "no one called you? You need a new crank arm because we can't re-thread it"...
At this point I was done with the bike. Too many problems and not enough saddle time. I said I wanted to trade in. Here starts chapter 2...
I came in to their shop to see their trade ins. The first thing that happens when I walk in the door is I say how much the bike I bought was. The shop guy tells me "well I hope you have the receipt because you say 500 maybe he (the owner) says you bought it for 400". WHAT?! Shady....
The first bike I was showed was a bright purple which I was coming around to until one of the shop guys came by and laughed at me and said "Purple huh?!" On to the next bike...
The next bike I looked at had a cracked and repaired frame. Not that they told me it had a repaired frame, which I have to think was intentional. I looked at some more bikes and didn't find anything I liked so I left again. Next time I arrived they said the would sell me a "custom hand built frame" (fetish cycles) and put a bike together for me. That went nowhere.
Oh, did I mention they made my GF cry 2 times by now because of their blatant lies (like, "these pedals only cost us like 2 dollars", "woah what a deal on this bike", "this fetish cycle frame sells for 500$", etc.)? No? Well they did...
I will spare you all more details here, but after another 3-5 trips I get a hold of the owner who is the only reason this place isn't getting a 1 star. He told me of a nice bike I could come look at. I came by and found the bike was exactly as described. It was in good shape, clean, and was priced 1000$. He took my full price for my trade and lowered the price on the bike to 750$ tax included. I left that day and have been riding the bike ever sense without any issues. Rob is a great person to deal with. Do not, under any circumstance, attempt to buy a bike without dealing with him. The people he employes are unprofessional liars. Do not take a bike here for repairs. Do shop here for a deal on a used bike. Just know what you are looking for and appropriate pricing before you go.
Summary:
Rob is a good guy to deal with.
The people in the shop are greasy car salesmen and will lie to your face.
The people who do the repairs do not check their work.
The people in the shop do not call you, you have to stay on top of them.
They have a lot of bikes to choose from so you can probably find what you are looking for.
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