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  • I have been a customer of Cox Communications since 2012. During the past month I have been put through a maze of false promises and television cable boxes not repaired by Cox. I have had to reboot my televisions up to three times a week. When I complained they gave me a $13 credit (are you kidding) and sent someone out to fix the failure of service. The employee was polite, but an hour after he left my systems had to be rebooted once again. One television could not be rebooted. The Cox technician had put in a new cable box and I found out the signal strength that was going to the cable box was so low that the technical people's systems that were on the phone with me showed that the box wasn't even on. After a 90 minute phone call and after speaking with three telephone representatives I was promised that a supervisor would be sent to my house the next day between 1 p.m. and 3 p.m. to fix my cable television. That didn't happen. A contractor showed up instead. He was polite, but not a supervisor. I explained the issue to him. He ran some tests and said there was something wrong with the wiring to the master bedroom cable box. He said the signal strength to my other three cable boxes was good i.e. -3, -7 and -7. But, he said the strength to the master bedroom cable box subtracted an additional -6. I said, "So you mean like a -13?" He said yes. He called his supervisor, explained the situation and asked if he could stay and fix it. His supervisor said he could not and told him he or someone else would have to come back the next morning. I told him I had several business conference calls in the morning and several during the day. I told him I was leading a call in my job from 7 to 9 a.m. in addition to the other calls throughout the day. I said, are you sure you can't stay because I am afraid my job will be interfered with and he said he was sorry but his supervisor told him he had been assigned to another job and had to leave. I asked if he could at least be the technician to come out because of my work schedule and he said he would ask his supervisor but could not guaranty it. After thinking about how the situation was handled by Cox management, I became very aware of how little customer service means to them. I was promised a supervisor call that I didn't get and then when the person came out he was not allowed to stay and fix the problem. I began asking myself, "Then why did they even send someone out?" He couldn't even guaranty me that he would be the person that was scheduled to fix the problem when Cox came out again so my job was not interfered with. I'm writing this review so let potential Cox customers know what it is like to be a Cox customer.
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