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  • Okay Sprint Store....this is Strike 3 in the Customer Service Dept. I just left there, well aware that the Manager was in the building, tried to call to complain about your "Lead" and his lousy Customer Service and I get told "he's already gone for the day." Just icing on the cake as far as I'm concerned. First we are sold "Glass" screen covers and the saleman says, if anything happens to it, bring it back to the store and we'll replace it for you, Lifetime Warranty. So, when the glass broke, we took it back to the store and they say, no, you have to go online and ask for a replacement. When you get it in the mail, bring it to the store and we'll be more than happy to put it on for you. So when it comes in the mail ($5.99 shipping) we go back into the store and the guy says "No, we don't put them on for you, you have to do it yourself." Ok, so I threw a little fit at this point. He decided to go ahead and put them on. After about 20 minutes, he comes back out and says, one of them is damaged, I'll Warranty it out for you and I'll call you in a few days to come back in and have it put on. I just went in the store (2 months later) and Corey tells me "we don't have those in stock anymore, you'll have to go online and order another one. I asked "Why would he lie to me, and tell me he was going to Warranty it out? He says "He was probably anticipating getting more in, but we didn't, so go online and order another one" I ask if they can cover the shipping and he says, "No, we aren't going to be able to do anything like that." So I ask him why is it okay for him to damage mine, and lie to me about getting me another one? His response is (as he's doing something else btw) "When you order another one, feel free to put it in yourself." Yeah, and the Manager that I know is sitting in the back room, has left the building!
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