I read the other reviews and I would probably normally agree. But my last two visits have been a complete turn a round from the previous experiences. Maybe the bad feedback prompted some changes. I had my car detailed and they bent over backwards to make sure I was satisfied. Yes, there was a little bit of an upsell on adders to the detail, but we worked out what I needed. The wash time is considerable quicker and possibly more oversight. So bottom line is that Im good with what they are doing as long as they keep it up. To be continued.