This store is run just like the company. Not organized, bad service, trouble getting answers and not to mention overpriced, I found all the same items online for a lot less. I will be cancelling my Sally beauty club card and getting on without this terribly run store and this company altogether. They will/ should be out of business soon with this kind of service.
Btw, I was told I couldn't return an online purchase in store even though I had the box it came in, receipt in hand and my cc I used to purchase the item.