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  • Sailfin is awesome. Hands down. This is a small biz that truly cares about their pets and products. Some reviews mentioned too pricey and customer wait time to get help. Well, there is a downside and a benefit to everything. Maybe it's more costly than a big box store, however, you'll never get the customer service and the passion from the employees at stores like PetsMart. Plus, at those stores, they don't have the most quality products or selection. As far as the wait time goes, just remember when it does get to your turn, the staff is going to spend that quality time with you now. It's sort of like having a really great doctor who takes the time to talk to you, but meanwhile there are other patients waiting in the waiting room next door. I'd much rather support a place that cares than a place that sends em in and sends em out. The staff at Sailfin are so knowledgeable. They know the natural habitat of the animals they sell. If they are selling you a product, there is a reason. They truly care about the longevity of an animals life and the enrichment it receives. And actually, you should care too if your going to make that kind of investment. If a customer doesn't seem to care....then they won't sell it to you. Bravo to them cause it keeps out the impulse animal buyers who will get bored and not want to take care of their animal. This pet store is the perfect example of how a small biz should be. Support your local small business and you'll be supporting your community. I've had my birds from Sailfin for almost 20 years now and they are heathy champs! I owe it all to intelligent staff there! Thanks Sailfin, keep doing what you do.
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