This is my local What a Bagel, and I have to say it is positively different from most other locations I've tried, especially for dining in.
Most of the servers are "lifers", and for me it is always the first sign of a good place, and good management, treating their employees with respect.
The food is just amazing (which is why going there for breakfast on a weekend is a nightmare - waiting times are up to an hour, sometimes). Is it worth waiting for an hour? Yes, yes, and yes again!
Been there many, many times, and will visit many times again.