I bought two sports jackets on-line, and had them delivered to the store, so I could get them fitted. I immediately noticed that both jackets were frumpy along the shoulders, like the padding was not evenly distributed. I pointed this out to the Men's Wearhouse staff. They each gave me some line about "it's the hanger you've had them on." I said I had just had them delivered from Men's Wearhouse corporate, directly to their store.
They reassured me that after fitting (which took several days) the problem would disappear. It didn't. They pressed the jackets. The problem remained. I complained. They repeated that it was the hangers. I repeated that I had never had the jackets out of the store. They said I should hang them on nice hangers, and the problem would go away after a week or so. I purchased nice cherry hangers on Amazon, which took a couple of weeks.
After using those hangers, spritzing, and having the jackets for over a year, the problem never went away. The jackets look like crap. At this point I'm stuck with two frumpy jackets.
I will never shop at any Men's Wearhouse after this experience.