I just found out about this place and was really looking forward to it. Unfortunately I was disappointed with the experience.
Let's start with the good stuff... friendly service, big portions, lot's of toppings, great presentation, nice place. My food arrived and it looked great!
Then I take a bite and get this liver after taste from the meat... yuk! This tends to happen when using poor or cheap cuts of meat. Three words... 'eye of round'. That is the cut of meat you should use for a Philly steak. On top of that the steak wasn't seasoned and overcooked/dry. You get this impressive amount of fries and onion rings, but the oil they were cooked in was dirty so they were dark and oily.
Really it's a shame as they have the right idea... great marketing, menu and the right approach to building a Philly steak the way you want it. Unfortunately the quality just wasn't there. I don't know if it's the same at the other location or if this is just a management problem at this location.
In any case I drove a long way to try this place and was disappointed. You can get a much better Philly steak at Retro Burger or Pete's Big Bite.