My daughter and I went this Monday on Martin Luther King day. We had an appointment set for 1:30. The wait was long. We sat there for a good hour. We watched as the doctors did all the contact lense fittings before they took the eye exams. This wait aside, I really did like Dr. Patel. He was very friendly and explained everything to us in detail. We will definitley go back to see him in the future. We went to get glasses next and this wasn't too bad either. We where waited on right away. We had a newer associate help us and she asked for help from her coworkers as needed. She was very friendly and the overall experience was good.