I've been here a couple of times now and each visit has left a lot to be desired. That's why I was so shocked to see all the high ratings; to each their own, but here's my two cents.
This place is quite spacious and the ambiance is nice but the drinks and service are very subpar. I've tried their original milk tea twice now, but I guess it's just supposed to taste like watered-down milk with barely any tea? The only good drink I've had here is the lychee green tea, so if you have to order something, order that.
I can't personally speak on the food but a friend did tell me about an experience she had where she received an undercooked waffle (batter spilled out when she stuck her fork in it) and then got asked if she wanted it microwaved when she complained. Like what.
The staff here also don't seem to be in any hurry to fulfill your order or serve you in general. Once I waited 20 minutes for a drink before I went up to the front to ask for it again, only to find the guy doing nothing behind the counter. After that, I resolved never to go back, no matter how convenient the location is.