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| - The Soup Nazi of Messini Take-Out.
I've been ordering take out by phone almost every week for over a couple of years. I call it in because I live approx 15 min drive away depending on traffic and we all know how challenging it can be to get parking on the Danforth and how aggressive the parking cops are with tickets. I placed my order at 3:33.
Today I ordered my regular and arrived behind someone who was just paying for her walk in order. When I paid right after her at 3:42, I was told my order was nearly ready, so I went and waited as usual. It looked like someone's order was ready, but not mine because I had several items and this was a lone meal in a paper bag. Shortly after another customer came in, gave her take out order and came to wait. Both customers had got their orders and left - and the lone paper bag order was unclaimed. I asked the awesome guy (whose name I don't know but he is friendly and treats people well) to check on my order and he told the line cook to complete it.
At 3:58 my order was being put in the bag and the line cook went to put the paper bag in with the rest of my food. I explained that I wanted a fresh order, that the paper bag had be sitting there even before I paid (3:42). I was then yelled at by some guy whom I had never interacted with before that I was not allowed to place phone orders anymore because I asked for fresh food. It had been sitting on the counter getting cold and soggy (mixed gyros) for at least the 16 mins that I was in the restaurant, by the time I get it home, it will be well over a half hour and likely cold and mushy. The other parts of the order were a greek salad and greek fries.
I know it gets busy in there and I fully expect seated patrons to get served first, I understand that some walk in orders may be easier or quicker to fulfill. I have worked the service industry, I get it. As a customer (never mind frequent and longstanding) I am confused about why it's okay their staff to yell across the room to me that I'm no longer allowed to call for takeout and why I am being yelled at for having expectations of a complete fresh meal, not one that has been sitting out getting cold and soggy for a good 16min+. Would they allow a dine-in customer's food to sit on the counter for over 15 mins before serving them? Why is it okay for takeout? As decent as the food is, the abuse isn't worth it. I think I'll be looking for another Greek place.
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