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  • Let me just start by saying I've been with Apple for a while now and they do make great quality products however, I've never liked the way they've laid out their store - especially when it comes to their "genius bar". It really sucks. Because they have the sales floor and "genius bar" all kind of meshed into one, the store is constantly packed and the "sales representatives" and "apple geniuses" are all dressed the same. So first you have to try to find someone who is free. Good luck with that. Then whoever I find free I usually get "Oh you need to talk to this person" and they seem annoyed. Maybe it would help if there was a desk with a sign saying "check in here for appointments" instead of this blended eco-system that just becomes a giant mess. Then once you find the right person, they'll sit you down in a random chair in the store and you wait. (Just like the doctor's office) Usually late, a rep will come by and try to troubleshoot. They're clearly in a rush as their appointments are every 15 mins and you feel it (again, just like the doctor's office). My latest issue is my laptop, still under apple care, was showing a bright blue screen of death. I did some troubleshooting at home and figured the issue is the graphics card. I advised apple of this issue. They said we should replace it. What do they do? They replace the logic board instead and I still have the same issue. Thanks for wasting my time apple. So now I have to book another appointment and go through this all over again. Fun.
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