We went in today at about 12:45pm. My son wanted to open s new account and waited at their concierge desk several minutes with no help. A manager in a small office didn't even come out to see us so, my husband decided to wait in line. Smiley teller kindly said "well it is an insufficient time to open an account since it takes time to go over things and we close at 1pm would you like to make an appointment?" She said with a big smile and long loud drawn-out enunciation of every syllable she mouthed. Can you believe it, a bank that doesn't open accounts due to no staff and no time. My husband said if we had a million dollars and were white and pushy she would probably help us.
Several disappointments from this bank. To be fair, about a year ago I was helped by a friendly manager who is probably gone.