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  • We had Zander waterproof the exterior of our basement. To the credit of the guys who did the actual waterproofing, it appears that they did a good job. However, everything else about the experience was terrible. We dealt with a rep of Zander who brought in an excavator (named Dana). This excavator made an absurdly huge mess by any and all standards, buried a stack of siding we had off to the side, banged up our electric meter box, and mangled a few other things that should have been well clear of his reach. And then charged us more than agreed up without any notice that the extra charges were going to happen. So, we called the Zander rep and the excavator back out to look at the mess and the damage and discuss the cost issues. When we brought up the issues we were treated very condescendingly, and ultimately Dana stormed off and sat in the truck rather than continue our discussion. Around that point we were sworn at, yelled at, and generally subjected to the absolute WORST customer service I have ever experienced in any circumstances - from someone who expected us to pay them thousands of dollars. Additionally, throughout the entire process (meeting, bidding, scheduling, etc.) the Zander rep was very hard to reach, unresponsive, and always late for our meetings, often significantly and with no notice. In short, utterly abysmal customer service and disrespectful treatment of us as customers. We very strongly advise against using Zander for any service.
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