I called these people on a Monday in the middle of summer and they still managed to come over within a few hours. There were several issues with my AC unit, but luckily the guy they sent had 15 years experience and figured everything out quickly. I keep my house like a meat locker even when it's 110 out, so I am no stranger to AC companies. The tech was great, the office lady on the ball, the price fair, and they didn't try tro sell me anything I didn't need like others have in the past. I was 100% satisfied and will definitely call them the next time I need AC help.