Very nice staff and for about 6 months I was enjoying my new discovery of sns nails. My complaint, and it's kind of a big one is that they use the heck out of those dremel tools and have grinded through my nail bed 2x. Ouch ouch ouch. First time I chalked up to honest mistake/human error. Second time? Think I'm going to have to move on to a place that doesn't use those dremel tools so aggressively. My nails are now tissue paper thin and will now need to spend probably months growing them out.