I have been a member of Massage Envy for about 10 years and have been extremely happy with their services. I was grandfathered in at a price that I have had taken out of my account each month. Without notice, the price increase substantially. When I called, I was told that I probably received a phone call, which I didn't, or an email. When I asked what email they had on file, they said I didn't have one. I don't understand how a company can just change the amount they charge you for services that were agreed upon. I will used up my credits, but will discontinue my membership after I have finished with the credits. This is wrong.